LIFETIME RETURN & EXCHANGE POLICY
If you aren't jumping for joy or even just a bit more than docile with your purchase, you can return most items for an exchange or refund at any time as long as it's still in "sellable condition." This means, the item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, mysterious or not-so-mysterious smells, and needs to be in its original packaging with the manufacturer tags. All electronic items must be returned within 30 days. If you're returning a pair of shoes or boots, we need the shoe box back (in tact - void of any strange holes cut in the side, too. Please DO NOT treat the shoe box as the shipping box. The box we shipped with will be perfect because we like to reuse and recycle. If you use the shoe box as the shipping box, we will not be able to accept the return and won't be able to issue a refund- i.e. "sellable condition". Hey! Do you kiss your mother with that mouth?
Items that are not in sellable condition because they have been worn and/or damaged due to improper use will not be accepted for return. Gift Cards, food items, items you put your mouth on are final sale and cannot be returned or exchanged.
Returns are credited to the original payment method, unless received more than 6 months after the purchase date. Returns received after 6 months are reimbursed via Just Roughin It eGift Card, which is sent to the email associated with your order.
Oh yeah - proof of purchase is required for all returns or exchanges. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary.
If you're unsure about clothing size or a gear feature, we're available to answer all your questions and offer advice. We love to try out tents and test-drive sleeping bags for our customers. Oh, and don't buy something based on your spouse's recommendation, let your spouse use it then decide what was bought (and used) was bnot what youb had in mind). It totally doesn't work that way, and yes, this happens.
HOW TO RETURN & EXCHANGE A PRODUCT(S)
You can either bring your product(s) and invoice to our Just Roughin' It store in Scottsdale, AZ or you can mail the product(s) back to us. You are responsible for all shipping costs. Be sure you get tracking for your package. If it doesn't make it to us, there is no refund or exchange - sorry.
Address the package to:
Just Roughin' It Returns/Exchanges
7625 E Redfield Rd., Ste 160
Scottsdale, AZ 85260
You're welcome to send back the original product (in sellable condition) along with a request for a different product. There is no guarantee that the product you want will still be in stock by the time we receive your exchange request. Proof of purchase is required for all exchanges. Simply leave a note with all the necessary information (item name, color, and size) in the package so we can get you the correct item. We will process the exchange in 1-3 business days once we receive the original product and exchange request. If the item you are requesting as an exchange is no longer available, we will contact you immediately. As a reminder, gift cards and food items, as well as anything germy are final sale and cannot be returned or exchanged.
To ensure that you get the new product faster and while it's still in stock, call us at 877-399-2477 to place your exchange order, or simply create a new order at justroughinit.com. Then, send the original product(s) back to us for a refund. Keep in mind that you will be charged for both items until the original is returned to us in sellable condition.
Orders Containing a Free Gift
Anytime you return an order that comes with a free gift, you must also return the free gift, also called backsies. If we don't receive it back, we will deduct the retail value of the gift from your refund.